Shipping & Returns

Shipping Policy

1. Shipping Options and Costs:

We offer a variety of shipping options to suit your needs. Shipping costs are calculated based on the delivery location and the weight of the package. All available shipping options and their costs will be displayed at checkout.

2. Processing Time:

Orders are processed within 1-2 business days after purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time:

Delivery times vary depending on your chosen shipping method and destination. Standard shipping typically takes 5-10 business days, while expedited shipping options are available for faster delivery.

4. International Shipping:

We ship to many countries around the world. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

5. Discreet Packaging:

All orders are shipped in discreet packaging to ensure your privacy. If you have special requests regarding packaging, please let us know at checkout.

1. Satisfaction Guarantee:

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.

2. Eligibility for Returns:

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Due to the intimate nature of our products, we cannot accept returns of used items.

3. Return Process:

To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with return instructions and a return shipping address.

4. Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received.

5. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exchanges:

If you need to exchange an item for a different size or color, please contact us at [customer service email] for instructions. Exchanges are subject to product availability.

7. Non-Returnable Items:

Gift cards, downloadable software products, and personal care items that have been opened are not eligible for return.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately at sales@meisu.org. We will arrange for a replacement or refund as quickly as possible.

For any questions or concerns about our shipping and return policy, please contact us at sales@meisu.org. Thank you for choosing MEISU!